Rallied AI

Rallied AI is a cutting-edge artificial intelligence technician designed specifically for Managed Service Providers (MSPs). Its primary function is to autonomously resolve Level 1 (L1) and Level 2 (L2) support tickets by connecting seamlessly with your entire technology stack. Rallied AI enables users to interact with it through popular communication platforms such as Slack or Microsoft Teams, allowing for a more intuitive and coworker-like experience. The core value proposition of Rallied AI lies in its ability to free up skilled engineers from mundane tasks such as password resets and account unlocks, redirecting their focus toward strategic project work that drives business growth. With Rallied AI, MSP owners and service managers can significantly reduce operational costs and improve service efficiency, ensuring that their teams can concentrate on high-value activities instead of repetitive support tasks.

Autonomous Ticket Resolution

Rallied AI resolves L1 and L2 tickets independently, executing actions such as password resets, account unlocks, and permission changes without human intervention. This feature streamlines support operations and enhances response times, leading to improved user satisfaction.

Intelligent Ticket Triaging

The AI technician intelligently triages incoming tickets by asking end users relevant questions, categorizing issues by priority, and automatically filling in essential triage fields. This ensures that tickets are routed to the appropriate technicians without unnecessary delays.

Onboarding and Offboarding Automation

Rallied AI simplifies the onboarding and offboarding processes for employees. It manages tasks such as assigning M365 licenses, creating Active Directory accounts, and updating the PSA, all triggered by a single message or ticket, thereby reducing administrative overhead.

Integration with Diverse Tech Stacks

Rallied AI connects with a multitude of tools and platforms, including ConnectWise, Autotask, HaloPSA, and more. This extensive compatibility allows for seamless integration into existing workflows, making deployment quick and efficient.

Streamlining Support Operations

MSPs can leverage Rallied AI to handle a high volume of L1 and L2 tickets, reducing the burden on human technicians. This enables service teams to focus on more complex issues, ultimately enhancing overall productivity.

Cost-Effective Workforce Management

By automating repetitive tasks, Rallied AI helps MSPs avoid the costs associated with hiring additional L1 technicians. This allows businesses to allocate resources more effectively, maintaining profitability even as ticket volumes rise.

Enhancing User Experience

Rallied AI improves the end-user experience by providing quick resolutions to common issues, such as access problems or software errors. Users can receive immediate assistance, fostering greater satisfaction and reducing frustration.

Efficient Onboarding Processes

For businesses experiencing growth, Rallied AI streamlines the onboarding of new employees. It automates the necessary setup tasks, ensuring that new hires are productive from day one without overwhelming HR or IT teams.

What if it breaks something?

Rallied AI operates within defined parameters set by the user. Administrators can configure which tasks the AI can perform autonomously and which require human oversight. As comfort with the system grows, capabilities can be expanded gradually.

We’ve tried AI tools before and they failed. How is Rallied different?

Unlike many AI tools that require extensive setup and dedicated personnel, Rallied AI connects quickly to your existing stack with minimal configuration. Its autonomous capabilities mean it can start delivering value from day one without the burden of ongoing management.

How quickly can Rallied AI be deployed?

Rallied AI can be deployed within a week. The initial setup includes connecting your tools and configuring permissions, ensuring that your MSP can begin benefiting from enhanced efficiency and reduced ticket resolution times almost immediately.

How does Rallied AI handle complex tickets?

For complex issues, Rallied AI effectively triages and routes tickets to the appropriate L2 or L3 technicians, ensuring that they handle higher-level problems while the AI resolves routine inquiries autonomously.