Clarity

Clarity is an enterprise-grade AI platform engineered to transform customer experience (CX) with an uncompromising focus on trust, accuracy, and compliance. It integrates three core AI capabilities into a single, unified system: Voice of Customer (VoC) intelligence, AI Support Automation, and Agent Assist. This powerful combination allows large organizations to automatically resolve a high volume of customer inquiries, convert unstructured feedback from millions of conversations into actionable insights, and empower human agents with real-time, knowledge-based guidance. Purpose-built for sectors where data security and regulatory adherence are paramount, Clarity is SOC 2 compliant and meets standards like GDPR, HIPAA, and regional frameworks such as PDPL. Trusted by leading global brands serving tens to hundreds of millions of customers, Clarity delivers measurable outcomes, including significant reductions in support costs, improved Customer Satisfaction (CSAT) scores, and the ability to systematically identify and eliminate root-cause issues. Available on Google Cloud Marketplace, it provides a secure, scalable foundation for clear and compliant customer interactions.

Agentic Customer Service

This feature deploys smart AI agents that autonomously handle customer queries with high accuracy and brand consistency. Unlike basic chatbots, these agents are governed by strict rules and enterprise guardrails, ensuring every interaction is compliant and aligned with company policies. They can auto-resolve common tickets, intelligently route complex issues to specialized teams, and operate across multiple languages and channels, providing a seamless and efficient support experience that scales with customer demand.

AI-Powered Voice of Customer (VoC) Intelligence

Clarity's VoC engine aggregates and analyzes customer feedback from every touchpoint—including support chats, surveys, social media, and reviews—into a single source of truth. Using advanced Natural Language Processing (NLP) models, it automatically detects sentiment, identifies emerging themes, and categorizes feedback without manual tagging. This enables product, support, and leadership teams to gain real-time insights, track trends, and receive alerts, transforming unstructured data into a strategic asset for decision-making.

Human-in-the-Loop Agent Assist

This feature augments human support teams by providing real-time, context-aware suggestions and knowledge base answers during live customer interactions. It ensures agents have immediate access to accurate information, boosting their confidence and reply speed. Crucially, it incorporates a continuous feedback loop where agents can guide and correct AI responses, which improves the system's accuracy over time while maintaining essential human oversight and control.

Enterprise-Grade Security & Compliance Guardrails

Security is foundational to Clarity's architecture. The platform employs robust encryption for data both in transit and at rest, alongside role-based access controls with full audit logging. It is built with proprietary SASM (Safety, Alignment, Security, and Monitoring) guardrails to prevent AI hallucinations and off-brand replies. Compliance certifications including SOC 2, GDPR, HIPAA, and PDPL ensure it meets the stringent requirements of global enterprises in regulated industries.

Automating High-Volume Tier-1 Support

Enterprises can deploy Clarity's AI agents to instantly and accurately resolve common, repetitive customer inquiries such as password resets, order status checks, and policy questions. This deflects a significant volume of tickets from human agents, reducing operational costs by up to 55% and allowing support teams to focus their expertise on more complex, high-value customer issues that require nuanced human judgment.

Unifying and Acting on Customer Feedback

Product and customer experience teams use Clarity's VoC intelligence to break down data silos. By bringing feedback from chats, reviews, and social media into one platform, they can quantitatively identify the most requested features, pinpoint pain points in the user journey, and track sentiment trends. This evidence-based approach replaces guesswork, enabling teams to prioritize roadmaps and demonstrate to customers that their feedback leads to tangible product improvements.

Enhancing Agent Efficiency and Accuracy

Support organizations utilize the Agent Assist feature to reduce agent handle time and improve first-contact resolution. By surfacing relevant knowledge articles and suggested responses in real-time, agents can provide faster, more consistent, and accurate answers. This leads to higher CSAT scores, reduced training time for new hires, and a more empowered support team that can handle a wider variety of queries confidently.

Ensuring Compliant Customer Interactions in Regulated Industries

For companies in finance, healthcare, and other regulated sectors, Clarity provides a secure pathway to AI automation. Its built-in guardrails, audit logs, and compliance certifications ensure that all AI-generated communication adheres to strict industry regulations and internal brand guidelines. This allows these organizations to benefit from AI-driven efficiency and scale while maintaining rigorous standards for data privacy and communication accuracy.

How secure is Clarity?

Security is built into every layer of the Clarity platform. We employ enterprise-grade encryption for data both in transit and at rest. Our compliance certifications include SOC 2, GDPR, HIPAA, and regional standards like PDPL. Access is controlled through role-based permissions, and all actions are fully logged in audit trails for review. We combine these measures with applied AI research and trust frameworks to ensure the highest levels of data protection and system integrity.

How do you stop AI hallucinations or off-brand replies?

Clarity utilizes a proprietary system of SASM (Safety, Alignment, Security, and Monitoring) guardrails. These technical and procedural controls are designed to keep AI responses accurate, on-brand, and within predefined boundaries. The system includes limits on response generation, required approval workflows for sensitive topics, and a continuous human-in-the-loop feedback mechanism where agents can correct and guide the AI, steadily improving its reliability and alignment with company standards.

Can humans stay in control of the AI?

Absolutely. Human oversight is a core principle of Clarity's design. The platform operates on a human-in-the-loop model where AI suggestions are provided to agents for review and approval before sending. Agents can continuously provide feedback to train the AI, and administrators can set guardrails, review audit logs, and define scenarios where AI automation requires explicit human approval. This ensures that humans remain ultimately in control of all customer interactions.

How does Clarity handle multiple languages and channels?

Clarity's AI models are built to operate seamlessly across various customer communication channels, including email, chat, social media, and review platforms. The platform supports interactions in multiple languages, allowing global enterprises to provide consistent, accurate, and localized AI-driven support and feedback analysis to a diverse customer base, all from within a single, unified platform.