About Agent Insight
Agent Insight is a quality evaluation layer for teams running AI agents, humans, or both.
Most quality programs run on borrowed standards — a generic QA scorecard, or an AI vendor's own opaque score, checked against 2% of conversations. Agent Insight inverts that: you define the metrics in plain language — resolution quality, CSAT, compliance, tone, escalation discipline — and every conversation is scored against them.
Standards are role-based, because a billing specialist and an escalation engineer shouldn't share a rubric. Each role's standard applies to whoever holds it, AI or human, so both sit side by side in one system.
Every score is auditable, with timestamped examples and specific recommendations on what should have happened. Findings route into Evolve, Aissist's optimization layer, closing the AI loop: your AI learns from the agents scoring best under your standards.
Works with Intercom Fin, Zendesk, Freshdesk, Kustomer, Front and Gorgias. About 10 minutes to start.
Similar to Agent Insight
A directory of AI tools where every listing was opened and used by a person.
An AI tools directory that turns down money. 146 listings, 20 categories, no sponsored placement and no affiliate ordering.
Submit your SaaS growth tool free. Pass screening and get a permanent listing page, a dofollow link, and real visibility.
Tools Network is a curated directory of the best AI tools across 25+ categories. Compare ratings, pricing, and features to find the right one, fast.
SnapPChart grades a trading chart screenshot A+ to F, with an entry, stop, targets, and risk/reward. Works on stocks, forex, crypto, futures.