Clarity vs Onthen

Agentic Customer Service

This feature deploys smart AI agents that autonomously handle customer queries with high accuracy and brand consistency. Unlike basic chatbots, these agents are governed by strict rules and enterprise guardrails, ensuring every interaction is compliant and aligned with company policies. They can auto-resolve common tickets, intelligently route complex issues to specialized teams, and operate across multiple languages and channels, providing a seamless and efficient support experience that scales with customer demand.

AI-Powered Voice of Customer (VoC) Intelligence

Clarity's VoC engine aggregates and analyzes customer feedback from every touchpoint—including support chats, surveys, social media, and reviews—into a single source of truth. Using advanced Natural Language Processing (NLP) models, it automatically detects sentiment, identifies emerging themes, and categorizes feedback without manual tagging. This enables product, support, and leadership teams to gain real-time insights, track trends, and receive alerts, transforming unstructured data into a strategic asset for decision-making.

Human-in-the-Loop Agent Assist

This feature augments human support teams by providing real-time, context-aware suggestions and knowledge base answers during live customer interactions. It ensures agents have immediate access to accurate information, boosting their confidence and reply speed. Crucially, it incorporates a continuous feedback loop where agents can guide and correct AI responses, which improves the system's accuracy over time while maintaining essential human oversight and control.

Enterprise-Grade Security & Compliance Guardrails

Security is foundational to Clarity's architecture. The platform employs robust encryption for data both in transit and at rest, alongside role-based access controls with full audit logging. It is built with proprietary SASM (Safety, Alignment, Security, and Monitoring) guardrails to prevent AI hallucinations and off-brand replies. Compliance certifications including SOC 2, GDPR, HIPAA, and PDPL ensure it meets the stringent requirements of global enterprises in regulated industries.

Clear and Simple To-Do Lists

Onthen provides user-friendly to-do lists that clearly outline who needs to complete which tasks and when. This feature helps keep all onboarding activities organized, ensuring participants can easily track their progress and stay on schedule.

Branded Onboarding Pages

With Onthen, organizations can create beautifully branded task pages that are tailored to their unique identity. Users simply upload a logo and select a primary color, allowing for a cohesive brand experience throughout the onboarding process.

Seamless CRM Integration

Onthen effectively bridges the gap between onboarding tasks and your existing CRM. Every action taken during the onboarding process is synced with your CRM timeline and custom fields, ensuring all information is up-to-date and accessible.

Automated Follow-Ups

To reduce the administrative burden, Onthen automates follow-up reminders for overdue tasks. This feature ensures that participants remain engaged and accountable, resulting in a smoother onboarding experience and timely completion of tasks.

Automating High-Volume Tier-1 Support

Enterprises can deploy Clarity's AI agents to instantly and accurately resolve common, repetitive customer inquiries such as password resets, order status checks, and policy questions. This deflects a significant volume of tickets from human agents, reducing operational costs by up to 55% and allowing support teams to focus their expertise on more complex, high-value customer issues that require nuanced human judgment.

Unifying and Acting on Customer Feedback

Product and customer experience teams use Clarity's VoC intelligence to break down data silos. By bringing feedback from chats, reviews, and social media into one platform, they can quantitatively identify the most requested features, pinpoint pain points in the user journey, and track sentiment trends. This evidence-based approach replaces guesswork, enabling teams to prioritize roadmaps and demonstrate to customers that their feedback leads to tangible product improvements.

Enhancing Agent Efficiency and Accuracy

Support organizations utilize the Agent Assist feature to reduce agent handle time and improve first-contact resolution. By surfacing relevant knowledge articles and suggested responses in real-time, agents can provide faster, more consistent, and accurate answers. This leads to higher CSAT scores, reduced training time for new hires, and a more empowered support team that can handle a wider variety of queries confidently.

Ensuring Compliant Customer Interactions in Regulated Industries

For companies in finance, healthcare, and other regulated sectors, Clarity provides a secure pathway to AI automation. Its built-in guardrails, audit logs, and compliance certifications ensure that all AI-generated communication adheres to strict industry regulations and internal brand guidelines. This allows these organizations to benefit from AI-driven efficiency and scale while maintaining rigorous standards for data privacy and communication accuracy.

Client Onboarding

For businesses that onboard new clients, Onthen simplifies the process by providing a single page where clients can see all their required tasks. This clear overview reduces confusion and enhances client satisfaction.

Employee Onboarding

Onthen is ideal for HR departments looking to streamline employee onboarding. The platform offers customizable task lists that guide new hires through necessary steps, from document submissions to training sessions.

Project Kickoff

Teams can utilize Onthen for project kickoffs by creating tailored onboarding pages that outline tasks, deadlines, and responsibilities. This centralized approach fosters collaboration and ensures everyone is aligned from the start.

Compliance Checks

Organizations requiring KYC or proof of address checks can manage these processes directly through Onthen. The platform facilitates secure document uploads and identity verification, ensuring compliance without added friction.

Clarity is an enterprise-grade AI platform engineered to transform customer experience (CX) with an uncompromising focus on trust, accuracy, and compliance. It integrates three core AI capabilities into a single, unified system: Voice of Customer (VoC) intelligence, AI Support Automation, and Agent Assist. This powerful combination allows large organizations to automatically resolve a high volume of customer inquiries, convert unstructured feedback from millions of conversations into actionable insights, and empower human agents with real-time, knowledge-based guidance. Purpose-built for sectors where data security and regulatory adherence are paramount, Clarity is SOC 2 compliant and meets standards like GDPR, HIPAA, and regional frameworks such as PDPL. Trusted by leading global brands serving tens to hundreds of millions of customers, Clarity delivers measurable outcomes, including significant reductions in support costs, improved Customer Satisfaction (CSAT) scores, and the ability to systematically identify and eliminate root-cause issues. Available on Google Cloud Marketplace, it provides a secure, scalable foundation for clear and compliant customer interactions.

Onthen is an innovative onboarding platform designed to streamline the onboarding process for organizations and their participants. By centralizing all onboarding tasks into a single, branded task page, Onthen eliminates the need for lengthy email chains and constant follow-ups, which often lead to confusion and inefficiency. This platform is particularly beneficial for businesses that regularly onboard new clients or employees, as it allows for a frictionless experience where users can easily navigate their tasks without the hassle of multiple logins or complex procedures. With Onthen, every participant receives a unique link to their onboarding page, ensuring they know exactly what needs to be done and by when. The platform also offers seamless integration with your existing CRM, providing a comprehensive overview of all onboarding activities in one convenient location. Ultimately, Onthen enhances productivity, improves communication, and ensures that onboarding is not only efficient but also aligned with your brand's identity.

How secure is Clarity?

Security is built into every layer of the Clarity platform. We employ enterprise-grade encryption for data both in transit and at rest. Our compliance certifications include SOC 2, GDPR, HIPAA, and regional standards like PDPL. Access is controlled through role-based permissions, and all actions are fully logged in audit trails for review. We combine these measures with applied AI research and trust frameworks to ensure the highest levels of data protection and system integrity.

How do you stop AI hallucinations or off-brand replies?

Clarity utilizes a proprietary system of SASM (Safety, Alignment, Security, and Monitoring) guardrails. These technical and procedural controls are designed to keep AI responses accurate, on-brand, and within predefined boundaries. The system includes limits on response generation, required approval workflows for sensitive topics, and a continuous human-in-the-loop feedback mechanism where agents can correct and guide the AI, steadily improving its reliability and alignment with company standards.

Can humans stay in control of the AI?

Absolutely. Human oversight is a core principle of Clarity's design. The platform operates on a human-in-the-loop model where AI suggestions are provided to agents for review and approval before sending. Agents can continuously provide feedback to train the AI, and administrators can set guardrails, review audit logs, and define scenarios where AI automation requires explicit human approval. This ensures that humans remain ultimately in control of all customer interactions.

How does Clarity handle multiple languages and channels?

Clarity's AI models are built to operate seamlessly across various customer communication channels, including email, chat, social media, and review platforms. The platform supports interactions in multiple languages, allowing global enterprises to provide consistent, accurate, and localized AI-driven support and feedback analysis to a diverse customer base, all from within a single, unified platform.

How does Onthen improve the onboarding process?

Onthen centralizes all onboarding tasks into one branded task page, simplifying the experience for participants and ensuring that all necessary information is collected efficiently.

Is Onthen customizable for different brands?

Yes, Onthen allows organizations to customize their onboarding pages by uploading logos and selecting colors that reflect their brand identity, providing a cohesive experience.

Can Onthen integrate with existing CRM systems?

Absolutely. Onthen is designed to sync seamlessly with your CRM, allowing for real-time updates and ensuring that all onboarding activities are logged within your existing system.

What types of tasks can be included in Onthen?

Onthen supports a wide range of tasks, from simple checklists to complex compliance checks, allowing organizations to tailor their onboarding processes to meet specific needs effectively.

Clarity is an AI-powered customer experience platform specializing in customer support automation and Voice of the Customer (VoC) intelligence. It is designed for enterprises that prioritize data security, compliance, and deriving actionable insights from customer interactions to improve service and reduce costs. Users may explore alternatives to Clarity for various reasons. Common drivers include budget constraints, as enterprise-grade platforms command significant investment. Others may seek different feature emphases, such as deeper CRM integrations, a stronger focus on a specific support channel, or a platform built on a different cloud infrastructure than Google Cloud. The specific scale, compliance requirements, and internal tech stack of an organization are also key factors. When evaluating alternatives, it is crucial to prioritize core needs. Key considerations should include the platform's accuracy and compliance certifications, the depth of its AI automation for both self-service and agent assistance, and the robustness of its analytics for turning support data into business intelligence. Ultimately, the choice should align with the organization's size, industry regulations, and strategic customer experience goals.

Onthen is a powerful onboarding platform designed to streamline the onboarding process for users. It centralizes tasks into a single, branded, frictionless page that enhances collaboration and efficiency. As part of the customer support category, Onthen offers automated checklists that minimize the hassle of traditional onboarding methods, replacing lengthy emails and follow-ups with clear, user-friendly to-do lists. Users often seek alternatives to Onthen for various reasons, including pricing concerns, specific feature requirements, or compatibility with other platforms they already use. When selecting an alternative, it is essential to consider factors such as ease of use, integration capabilities with existing systems, and the comprehensiveness of features to ensure that the new solution meets their needs effectively. A careful evaluation of these aspects can lead to a more satisfactory onboarding experience.