AskLettie

About AskLettie

AskLettie is an AI-powered property management assistant designed to automate and streamline tenant maintenance requests 24/7 through WhatsApp. It serves as a critical tool for UK landlords and letting agencies, directly addressing the administrative burden and compliance risks associated with property management. The platform operates by acting as the first point of contact for tenants, who can report issues via the familiar WhatsApp interface. AskLettie's AI then intelligently triages these requests, logging every detail, providing instant guidance to tenants for simple fixes, and compiling clear, audit-ready reports for the property manager. Its core value proposition is transforming a traditionally chaotic, time-consuming, and high-risk process—handling maintenance calls and logs—into a system of "calm control." This is especially pertinent with upcoming legislation like the Renters' Right Act, where manual logging leaves landlords dangerously exposed. By centralizing communication and evidence, AskLettie saves property managers significant hours, ensures faster response times to satisfy tenant expectations, and automatically builds a defensible compliance record.

Features of AskLettie

24/7 AI Triage via WhatsApp

AskLettie provides instant, round-the-clock reception of tenant maintenance issues through WhatsApp, a platform already used daily by 98% of UK adults. This eliminates missed calls and out-of-hours chaos. The AI immediately engages with the tenant, asking clarifying questions and even analyzing uploaded photos to assess the problem's nature and urgency, ensuring issues are categorized correctly from the moment they are reported without landlord intervention.

Automatic Compliance Audit Trail

Every interaction between a tenant and AskLettie is automatically time-stamped and logged into an un-editable record within the web dashboard. This creates a perfect, continuous audit trail of all messages, AI replies, and subsequent actions taken. This feature is built specifically to provide the centralized evidence required to prove compliance with regulations like Awaab's Law and the forthcoming Renters' Right Act, moving landlords away from vulnerable manual logs.

Visual AI Analysis for Fault Identification

The AI is equipped with advanced image recognition capabilities trained on thousands of real maintenance cases. When a tenant sends a photo of an issue—be it damp, a broken appliance, or a leak—AskLettie analyses the visual data to instantly identify the fault and assess its severity. This cuts through guesswork and endless back-and-forth messaging, allowing for faster, more accurate triage and resolution.

Centralized Evidence Locker & Reporting

AskLettie provides a secure, organized dashboard where all property-related documentation is stored. Landlords can attach repair invoices, gas safety certificates, and add private notes. This centralizes all proof of maintenance and compliance. Furthermore, with one click, users can export clean, professional legal reports for any tenant or property, making audit preparation or dispute resolution swift and straightforward.

Use Cases of AskLettie

For Self-Managing Landlords Needing Compliance Assurance

Individual landlords who manage their own properties are often most at risk from non-compliance due to informal processes. AskLettie automates the logging and evidence collection they struggle with, providing an automatic, un-editable audit trail for every repair request. This directly addresses the #1 worry identified in the 2025 Landlord Report, turning a major vulnerability into a strength and protecting them from legal exposure.

For Letting Agencies Scaling Operations

Agencies managing multiple properties can be inundated with calls, leading to slow response times and tenant frustration. AskLettie acts as a scalable first-line support system, handling initial triage for all properties simultaneously. It filters out simple queries tenants can self-resolve (using its access to appliance manuals) and escalates only complex issues to human agents, allowing the agency to manage a larger portfolio efficiently without compromising service quality.

For Ensuring Awaab's Law and "Right to Repair" Compliance

With legislation mandating strict timelines for addressing hazards like damp and mould, proving prompt action is critical. AskLettie automatically timestamps the moment a hazard is reported and logs all subsequent communication. This creates the data trail needed to demonstrate that the landlord or agent acted within the legally required timeframe, providing a robust defense against potential claims and fines.

For Improving Tenant Satisfaction and Retention

Slow response times are the primary source of tenant frustration regarding repairs. AskLettie provides instant acknowledgment and engagement, meeting the modern expectation for immediate communication. By resolving simple issues quickly through guided self-help and ensuring urgent matters are prioritized and logged, it significantly improves the tenant experience, leading to higher satisfaction and longer tenancies.

Frequently Asked Questions

How does AskLettie handle urgent or emergency repair requests?

AskLettie's AI is trained to assess the severity of issues through tenant description and photo analysis. For problems it identifies as critical (e.g., major leaks, gas smells, no heating in winter), it will immediately notify the landlord or designated contact via the dashboard and can instruct the tenant to take urgent action or contact emergency services if necessary. The system ensures urgent issues bypass automated triage for direct human attention.

Do my tenants need to download a new app or create an account?

No. AskLettie requires no new apps or accounts for your tenants. It operates entirely through WhatsApp, a platform they already use daily. You simply invite them via a WhatsApp link, and they can start reporting issues instantly in a familiar chat interface, ensuring maximum adoption and a seamless, professional service experience with zero friction.

Is the data and communication with tenants secure?

Yes. AskLettie is built with security and privacy in mind. Communication flows through WhatsApp, which uses end-to-end encryption. All data within the AskLettie dashboard is stored securely. The platform is designed as an evidence locker for compliance, meaning data integrity and security are paramount. Your tenant's phone number is never used for marketing purposes.

Can AskLettie help tenants fix simple problems themselves?

Absolutely. A key feature of AskLettie is deflecting simple, non-urgent issues. Its AI has live internet access and instant recall from thousands of appliance and boiler manuals. If a tenant reports a minor issue (e.g., a boiler error code, a washing machine not draining), AskLettie can provide specific, step-by-step troubleshooting guidance for their exact make and model, empowering them to self-resolve and saving you a contractor call-out.

Pricing of AskLettie

AskLettie offers simple, tiered pricing based on portfolio size. All plans include core features: 24/7 AI triage via WhatsApp, full web dashboard access, and complete issue logging. Discounts are available for annual billing.

Starter Plan: Priced at £10 per month (or £5/month when paying yearly). This plan supports landlords with up to 2 properties and a maximum of 3 tenants per property. It includes automated tenant onboarding and is ideal for small-scale or first-time landlords.

Professional Plan: Priced at £20 per month (or £10/month when paying yearly). This plan is designed for portfolio landlords or small agencies, offering higher capacity limits to manage more properties and tenants. All core AI and compliance features are included.

New users can get 50% off their first three months with the coupon code FIRST3.