Deflekt.ai

About Deflekt.ai

Deflekt.ai is a cutting-edge platform designed to streamline customer support by automating responses across multiple channels. Ideal for businesses seeking to reduce ticket volume, it allows for easy onboarding and setup, freeing up your support team to focus on critical inquiries while ensuring timely responses for users.

Deflekt.ai offers flexible pricing plans starting with a free trial that includes 100 deflections. The 'Grow' plan at $17 per month supports 1,000 documents and 1,500 monthly deflections. For comprehensive features, the 'Pro' plan is available at $67, with a 'Custom' tier tailored for advanced needs.

Deflekt.ai features a user-friendly interface, designed for seamless navigation. Its intuitive layout allows users to quickly access multiple channels, customize responses, and manage documents easily, enhancing the overall user experience. The design prioritizes efficiency, making the process of managing customer inquiries more straightforward and effective.

How Deflekt.ai works

To get started with Deflekt.ai, users sign up for a free trial that requires no credit card. Onboarding is quick with just five minutes to set up. Users can add content, select communication channels, and customize responses. The platform then deftly automates replies, allowing users to monitor and improve conversations over time.

Key Features for Deflekt.ai

Automated Replies

Deflekt.ai's automated replies stand out by significantly reducing support ticket volume. This key feature leverages AI to provide immediate answers to common queries across various channels, enhancing user experience while allowing support teams to focus on more complex issues, ultimately saving time and resources.

Human Support Integration

Deflekt.ai offers seamless integration of human support when automated replies fall short. Users can easily escalate queries to live agents, ensuring that every customer receives the assistance they need. This feature balances automation with personal support, enhancing overall customer satisfaction and trust.

Multi-Channel Support

Deflekt.ai excels with its multi-channel support capability, allowing it to engage users across web chat, email, Slack, and Teams. This versatility ensures that users can access answers where they are most comfortable, streamlining communication and driving engagement with the platform's support documentation.