Sobel
About Sobel
Sobel is dedicated to enhancing customer support for early-stage startups. This innovative platform integrates Messenger directly into your product, allowing users to communicate without leaving the app. With features like a shared inbox and a knowledge base, Sobel helps startups provide excellent customer experiences.
Sobel offers a simple no-tricks pricing model, focusing on small teams. The plan includes a free tier with features like Messenger Widget and a shared inbox for up to four team members. Additional seats are available for $10 each. Early adopters receive a discount when they join the waitlist.
Sobel's user interface is crafted for seamless interaction, featuring a clean layout and easy navigation. Users can quickly access the Messenger widget, shared inbox, and knowledge base, enhancing the overall experience. The design focuses on efficiency and provides intuitive features for customer support management.
How Sobel works
Users begin by joining the Sobel waitlist, securing their spot for the closed beta. Upon onboarding, they can easily integrate the Messenger widget into their product. This allows customers to interact with the support team via the embedded system. The shared inbox prioritizes conversations, while the knowledge base provides instant answers, optimizing the support workflow effectively.
Key Features for Sobel
Embedded Messenger Support
Sobel's embedded Messenger support is a standout feature that allows users to interact directly with customer support without leaving the product. This unique functionality enhances the user experience, enabling quick communication and immediate assistance, ultimately leading to better customer satisfaction.
Knowledge Base Integration
Sobel features a comprehensive knowledge base that can be integrated with the embedded Messenger. This allows customers to find answers to common questions autonomously, reducing support team workload and enhancing user satisfaction by providing immediate access to information.
Automatic Article Translation
Sobel offers automatic translation for articles in its knowledge base, making it accessible to a global audience. This unique feature ensures that users can receive support in their preferred language, enhancing user experience and broadening the support reach for startups.
